Q-dance
Welcome
Login
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
NETWORK
ABOUT
1
What is Q-dance Network?
Membership
3
Do you need a membership to access Q-dance Network?
Where can I purchase my DEDIQATED Membership?
How to cancel my Dediqated Membership?
APP
4
My DEDIQATED Membership is not showing up?
Known issues
How to broadcast via Apple Play or Chromecast?
Can I watch Q-dance Network on my PC?
QLIMAX
GENERAL
4
When will Qlimax The Reawakening take place?
What is the minimum age to enter the event?
Where does Qlimax 2022 take place?
What are the event times?
TICKETS
9
Are my tickets from 2021 still valid?
When will the ticketsales start?
How many tickets can I buy during the ticketsales?
Where can I buy a parking ticket?
Can I already personalize my tickets?
See all 9 articles
PROGRAM
2
What will be the line-up of Qlimax The Reawakening?
Will there be a livestream?
TRAVEL
7
Is it possible to partially cancel my booking?
Can I still request a refund after the 2-week deadline?
When will I receive my new transfer times?
Will the late check-out remain valid?
When will the dinner at the Qlimax hotel take place?
See all 7 articles
REFUNDS
3
How can I request a refund?
When do I receive my refund?
I would like to keep my order, do I need to take any further action?
DEFQON.1
General info
29
How do I get to Defqon.1?
What are the festival dates?
What is the line-up?
When will The Gathering take place?
When can I enter Defqon.1 with a 3-days weekend ticket?
See all 29 articles
Tickets
16
How can I change a name on my ticket or transfer my ticket to someone else?
When do we receive the tickets for Defqon.1 2022?
When do in need to personalize my tickets?
I haven’t received an e-mail for personalization of my tickets.
What is the last possible day to personalize my tickets?
See all 16 articles
Covid measures
6
Do I need a COVID entry pass?
Do I need a COVID entry pass? (outside the EU)
Is there a quarantine obligation if I’m traveling from abroad?
I'm traveling from abroad, do I need a certificate to visit The Netherlands?
Are there any social distancing restrictions?
See all 6 articles
Camping
10
Camping ground essential information
What can I bring to the camping?
Prohibited items
What are the check-in and check-out hours of the camping?
Can I leave the camping and re-enter the camping?
See all 10 articles
Travel & Stay
25
Will my Travel & Stay package automatically be valid for Defqon.1 2022?
I booked a hotel, bus trip and/or flight myself, can I get a refund?
What is the difference between the Pre-setup Tent and the Pick-up Set-up package?
What is the difference between a Tipi Pro, Tipi Basic and a Festipi?
Can my friends visit my accommodation?
See all 25 articles
X-QLUSIVE HOLLAND
Algemene informatie
4
Wanneer vindt dit evenement plaats?
Wat zijn de event tijden?
Wat is de locatie?
Is er een dresscode?
Tickets
7
Wanneer start de regular ticket sale?
Hoeveel tickets kan ik kopen in de regular sale?
Wanneer start ticketsale voor DEDIQATED Members?
Hoeveel tickets kan ik kopen tijdens de DEDIQATED sale?
Wat is de wishlist?
See all 7 articles
Coronavirus
Current measures
4
Do I need a COVID entry pass?
Do I need a COVID entry pass? (outside the EU)
Do I need a negative test result to enter the event(s)?
I'm traveling from abroad, do I need a certificate to visit The Netherlands?
Event postponements
2
An event is postponed, now what?
One of my group members is no longer able to attend. What will happen to my booking?
Refunds & Loyalty vouchers
3
What is a ‘loyalty voucher’?
How does the ‘loyalty voucher’ work?
Why is the Booking Protect fee not being refunded or added to my voucher value?
Merchandise measures
2
Can I still place orders because of the Coronavirus?
Is it safe to buy merchandise?
Tickets
Payments & purchases
6
What payment methods does Q-dance accept?
How does a ticketing queue work?
I received an error message during the payment process
Can I also buy tickets without a Paylogic account?
I can’t log in to my Paylogic account. What do I do?
See all 6 articles
(Pre)registration & personalisation
4
Why do I need to personalize my tickets?
Experiencing an error while personalizing?
Will there be a general ticket sale after the pre-registration phase?
Can I change the name on a ticket?
Travel
Booking
8
Can I add more people, extra nights or other extras to my booking?
I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
I’m having a problem while in order process. What should I do?
Do I need to provide you with the names of my party buddies/friends?
What does the surcharge in my booking mean?
See all 8 articles
Payments & purchases
3
Does the total booking amount need to be paid at once?
I can’t go anymore. Can I change the name of the lead passenger?
I can’t go to the event. Is it possible to cancel my booking?
Transportation
2
When will I receive my exact transfer times?
Can I cancel my method of transportation?
Check-in
1
The booking is under my name, but my friends will arrive earlier. Can they check-in?
General info
Events
5
What is the minimum age?
What is the drugs policy?
Can I take my medicines to an event?
Where can I find lost items?
Can I bring my camera?
Jobs
3
Are there any open vacancies at Q-dance?
Do you offer internships?
I want to become a volunteer, is this possible?
Health & safety
1
Celebrate safe
Free Membership
Account
2
How to create an account?
What are the benefits of creating an free Membership?
DOMINATOR
General information
5
When is Dominator 2022?
Where is Dominator 2022?
Where can I find all information about Dominator?
Where can I find all information about the Dominator camping?
What is the personalisation process of Dominator tickets?