Q-dance

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• Defqon.1 at Home: all you need to know

AUDIOVISUAL EXPERIENCE 5

• How to watch Qlimax The Source on your TV?
• How to prepare for Qlimax The Source?
• Will there be a rebroadcast of Qlimax The Source?
• Where can I find the timetable?
• Photosensitive epilepsy warning

ACCESS 5

• How do I access Qlimax The Source on November 28?
• How do I access Qlimax The Legacy on November 28?
• I'm having trouble logging in, what can I do?
• Can I test my connection?
• With how many devices can I watch the stream?

TICKETS 4

• Do you need to buy a ticket?
• I would like to watch together with friends, do we all need to buy a ticket?
• Can I use my Q-dance Loyalty Voucher for Qlimax The Source purchases?
• I would like to buy a ticket as a gift for a friend, is this possible?

PROGRAM 3

• What is The Ritual?
• What is The Afterparty?
• Which artists are part of The Source?

THE ULTIMATE QLIMAX EXPERIENCE 1

• How to enroll in the - Ultimate Qlimax Experience - give-away?

ABOUT 3

• What is Qlimax The Source?
• When will Qlimax The Source take place?
• Why did you create Qlimax The Source?

ABOUT 2

• What is Q-dance Network?
• When will Q-dance Network be available?

Membership 3

• Do you need a membership to access Q-dance Network?
• From which date can I use my DEDIQATED membership?
• When can I purchase my DEDIQATED Membership?

APP 2

• My DEDIQATED Membership is not showing up?
• Known issues

Postponement 4

• Why is QAPITAL 2021 postponed?
• Why won’t QAPITAL be rescheduled in 2021?
• When will QAPITAL take place in 2022?
• When will the QAPITAL sale start again?

Loyalty & refund options 3

• What are the QAPITAL refund options?
• I booked a hotel and/or flight myself, can I get a refund?
• I bought my QAPITAL ticket via TicketSwap, will I get a refund?

Postponement 4

• Why is X-Qlusive Phuture Noize postponed?
• When will X-Qlusive Phuture Noize take place?
• Will the X-QLUSIVE line-up remain the same?
• When will the X-QLUSIVE sale start again?

Loyalty & refund options 1

• I can't make it on the new date, what are my refund options?

X-Qlusive Phuture Noize 2022 2

• When can I personalize my ticket(s)?
• I have kept my original order, when will I receive my new tickets/travel documents?

General info 5

• What are the festival dates?
• Will the line-up remain the same?
• When will The Gathering take place?
• Is my 3-days weekend ticket still valid?
• When can I enter Defqon.1 with a 3-days weekend ticket?

Primal Energy 2022 - Upgrade sale 3

• How does the upgrade sale work?
• I didn't receive my upgrade information e-mail?
• Defqon.1 4-days: Travel & Stay information

Loyalty & refund options 0

Ticket sale 0

Primal Energy 2022 - General sale 2

• When does the re-sale start?
• Will new Tickets & Travel & Stay packages become available?

Travel & Stay 0

Camping 0

Event postponements 4

• An event is postponed, now what?
• I can’t make it on the new event date, can I get a refund?
• One of my group members is no longer able to attend, what will happen to my booking?
• I live in an affected area and cannot travel, can I get a refund?

Refunds 6

• What is a ‘loyalty voucher’?
• How does the ‘loyalty voucher’ work?
• I would like a refund, how does this work?
• When will I ultimately have to make a decision?
• I bought a ticket through TicketSwap, will I get a refund?

See all 6 articles

Merchandise measures 2

• Can I still place orders because of the Coronavirus?
• Is it safe to buy merchandise?

Payments & purchases 7

• What is the maximum amount of tickets per transaction?
• What payment methods does Q-dance accept?
• How does a ticketing queue work?
• I received an error message during the payment process
• Can I also buy tickets without a Paylogic account?

See all 7 articles

(Pre)registration & personalisation 4

• Why do I need to personalize my tickets?
• Experiencing an error while personalizing?
• Will there be a general ticket sale after the pre-registration phase?
• Can I change the name on a ticket?

Booking 8

• Can I add more people, extra nights or other extras to my booking?
• I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
• I’m having a problem while in order process. What should I do?
• Do I need to provide you with the names of my party buddies/friends?
• What does the surcharge in my booking mean?

See all 8 articles

Payments & purchases 3

• Does the total booking amount need to be paid at once?
• I can’t go anymore. Can I change the name of the lead passenger?
• I can’t go to the event. Is it possible to cancel my booking?

Transportation 2

• When will I receive my exact transfer times?
• Can I cancel my method of transportation?

Check-in 1

• The booking is under my name, but my friends will arrive earlier. Can they check-in?

Orders 6

• What payment methods does Q-dance accept?
• How can I track my package?
• I did not receive a confirmation email. Now what?
• I received the wrong product, what now?
• I've ordered the wrong size, can I adjust this?

See all 6 articles

Delivery 7

• What are the delivery times?
• What are the delivery costs?
• Which countries do you ship to?
• Which delivery service do you use?
• I'm missing an item from my order, what do I do?

See all 7 articles

Returns 5

• How can I return a product?
• What is the return term?
• What are the return conditions?
• How long does it take for my return to be handled?
• What is the return policy?

Events 5

• What is the minimum age?
• What is the drugs policy?
• Can I take my medicines to an event?
• Where can I find lost items?
• Can I bring my camera?

Jobs 3

• Are there any open vacancies at Q-dance?
• Do you offer internships?
• I want to become a volunteer, is this possible?

Health & safety 1

• Celebrate safe

Account 2

• How to create an account?
• What are the benefits of creating an free Membership?