Q-dance

ABOUT 1

• What is Q-dance Network?

Membership 3

• Do you need a membership to access Q-dance Network?
• Where can I purchase my DEDIQATED Membership?
• How to cancel my Dediqated Membership?

APP 4

• My DEDIQATED Membership is not showing up?
• Known issues
• How to broadcast via Apple Play or Chromecast?
• Can I watch Q-dance Network on my PC?

GENERAL 4

• When will Qlimax The Reawakening take place?
• What is the minimum age to enter the event?
• Where does Qlimax 2022 take place?
• What are the event times?

TICKETS 9

• Are my tickets from 2021 still valid?
• When will the ticketsales start?
• How many tickets can I buy during the ticketsales?
• Where can I buy a parking ticket?
• Can I already personalize my tickets?

See all 9 articles

PROGRAM 2

• What will be the line-up of Qlimax The Reawakening?
• Will there be a livestream?

TRAVEL 7

• Is it possible to partially cancel my booking?
• Can I still request a refund after the 2-week deadline?
• When will I receive my new transfer times?
• Will the late check-out remain valid?
• When will the dinner at the Qlimax hotel take place?

See all 7 articles

REFUNDS 3

• How can I request a refund?
• When do I receive my refund?
• I would like to keep my order, do I need to take any further action?

General info 29

• How do I get to Defqon.1?
• What are the festival dates?
• What is the line-up?
• When will The Gathering take place?
• When can I enter Defqon.1 with a 3-days weekend ticket?

See all 29 articles

Tickets 16

• How can I change a name on my ticket or transfer my ticket to someone else?
• When do we receive the tickets for Defqon.1 2022?
• When do in need to personalize my tickets?
• I haven’t received an e-mail for personalization of my tickets.
• What is the last possible day to personalize my tickets?

See all 16 articles

Covid measures 6

• Do I need a COVID entry pass?
• Do I need a COVID entry pass? (outside the EU)
• Is there a quarantine obligation if I’m traveling from abroad?
• I'm traveling from abroad, do I need a certificate to visit The Netherlands?
• Are there any social distancing restrictions?

See all 6 articles

Camping 10

• Camping ground essential information
• What can I bring to the camping?
• Prohibited items
• What are the check-in and check-out hours of the camping?
• Can I leave the camping and re-enter the camping?

See all 10 articles

Travel & Stay 25

• Will my Travel & Stay package automatically be valid for Defqon.1 2022?
• I booked a hotel, bus trip and/or flight myself, can I get a refund?
• What is the difference between the Pre-setup Tent and the Pick-up Set-up package?
• What is the difference between a Tipi Pro, Tipi Basic and a Festipi?
• Can my friends visit my accommodation?

See all 25 articles

Algemene informatie 4

• Wanneer vindt dit evenement plaats?
• Wat zijn de event tijden?
• Wat is de locatie?
• Is er een dresscode?

Tickets 7

• Wanneer start de regular ticket sale?
• Hoeveel tickets kan ik kopen in de regular sale?
• Wanneer start ticketsale voor DEDIQATED Members?
• Hoeveel tickets kan ik kopen tijdens de DEDIQATED sale?
• Wat is de wishlist?

See all 7 articles

Current measures 4

• Do I need a COVID entry pass?
• Do I need a COVID entry pass? (outside the EU)
• Do I need a negative test result to enter the event(s)?
• I'm traveling from abroad, do I need a certificate to visit The Netherlands?

Event postponements 2

• An event is postponed, now what?
• One of my group members is no longer able to attend. What will happen to my booking?

Refunds & Loyalty vouchers 3

• What is a ‘loyalty voucher’?
• How does the ‘loyalty voucher’ work?
• Why is the Booking Protect fee not being refunded or added to my voucher value?

Merchandise measures 2

• Can I still place orders because of the Coronavirus?
• Is it safe to buy merchandise?

Payments & purchases 6

• What payment methods does Q-dance accept?
• How does a ticketing queue work?
• I received an error message during the payment process
• Can I also buy tickets without a Paylogic account?
• I can’t log in to my Paylogic account. What do I do?

See all 6 articles

(Pre)registration & personalisation 4

• Why do I need to personalize my tickets?
• Experiencing an error while personalizing?
• Will there be a general ticket sale after the pre-registration phase?
• Can I change the name on a ticket?

Booking 8

• Can I add more people, extra nights or other extras to my booking?
• I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
• I’m having a problem while in order process. What should I do?
• Do I need to provide you with the names of my party buddies/friends?
• What does the surcharge in my booking mean?

See all 8 articles

Payments & purchases 3

• Does the total booking amount need to be paid at once?
• I can’t go anymore. Can I change the name of the lead passenger?
• I can’t go to the event. Is it possible to cancel my booking?

Transportation 2

• When will I receive my exact transfer times?
• Can I cancel my method of transportation?

Check-in 1

• The booking is under my name, but my friends will arrive earlier. Can they check-in?

Events 5

• What is the minimum age?
• What is the drugs policy?
• Can I take my medicines to an event?
• Where can I find lost items?
• Can I bring my camera?

Jobs 3

• Are there any open vacancies at Q-dance?
• Do you offer internships?
• I want to become a volunteer, is this possible?

Health & safety 1

• Celebrate safe

Account 2

• How to create an account?
• What are the benefits of creating an free Membership?

General information 5

• When is Dominator 2022?
• Where is Dominator 2022?
• Where can I find all information about Dominator?
• Where can I find all information about the Dominator camping?
• What is the personalisation process of Dominator tickets?