Q-dance

Trending 3

• Why is X-Qlusive Phuture Noize postponed to 2021?
• Why is Defqon.1 Primal Energy postponed to 2021?
• When will I receive my 'loyalty voucher'?

Postponement 3

• Why is Defqon.1 2020 postponed?
• What will happen to my Defqon.1 order?
• Why is Defqon.1 not being rescheduled for 2020?

Defqon.1 2021 Primal Energy 3

• When will Defqon.1 Primal Energy take place in 2021?
• Will Defqon.1 have the same theme in 2021?
• Will Defqon.1 2021 have the same line-up as 2020?

Loyalty & refund options 2

• When will I receive my ‘loyalty voucher’?
• When will I receive my refund?

General info 0

Member sale 0

Travel & Stay 0

Camping 0

Postponement 5

• Why is QAPITAL postponed?
• Why won’t QAPITAL be rescheduled in 2020?
• When will QAPITAL take place in 2021?
• When will the QAPITAL sale start again?
• Do I still need to personalize my QAPITAL ticket(s)?

Loyalty & refund options 5

• What are the QAPITAL refund options?
• How does the ‘merchandise loyalty credit’ work?
• I booked a hotel and/or flight myself, can I get a refund?
• I bought my QAPITAL ticket via TicketSwap, will I get a refund?
• I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?

Postponement 3

• When will X-Qlusive Phuture Noize take place?
• Will the X-QLUSIVE line-up remain the same?
• When will the X-QLUSIVE sale start again?

Loyalty & refund options 1

• I can't make it on the new date, can I get a refund?

Event postponements 4

• An event is postponed, now what?
• I can’t make it on the new event date, can I get a refund?
• One of my group members is no longer able to attend, what will happen to my booking?
• I live in an affected area and cannot travel, can I get a refund?

Refunds 6

• What is a ‘loyalty voucher’?
• How does the ‘loyalty voucher’ work?
• I would like a refund, how does this work?
• When will I ultimately have to make a decision?
• I bought a ticket through TicketSwap, will I get a refund?

See all 6 articles

Merchandise measures 2

• Can I still place orders because of the Coronavirus?
• Is it safe to buy merchandise?

Payments & purchases 7

• What is the maximum amount of tickets per transaction?
• What payment methods does Q-dance accept?
• How does a ticketing queue work?
• I received an error message during the payment process
• Can I also buy tickets without a Paylogic account?

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(Pre)registration & personalisation 4

• Why do I need to personalize my tickets?
• Experiencing an error while personalizing?
• Will there be a general ticket sale after the pre-registration phase?
• Can I change the name on a ticket?

Booking 8

• Can I add more people, extra nights or other extras to my booking?
• I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
• I’m having a problem while in order process. What should I do?
• Do I need to provide you with the names of my party buddies/friends?
• What does the surcharge in my booking mean?

See all 8 articles

Payments & purchases 3

• Does the total booking amount need to be paid at once?
• I can’t go anymore. Can I change the name of the lead passenger?
• I can’t go to the event. Is it possible to cancel my booking?

Transportation 2

• When will I receive my exact transfer times?
• Can I cancel my method of transportation?

Check-in 1

• The booking is under my name, but my friends will arrive earlier. Can they check-in?

Orders 6

• What payment methods does Q-dance accept?
• How can I track my package?
• I did not receive a confirmation email. Now what?
• I received the wrong product, what now?
• I've ordered the wrong size, can I adjust this?

See all 6 articles

Delivery 7

• What are the delivery times?
• What are the delivery costs?
• Which countries do you ship to?
• Which delivery service do you use?
• I'm missing an item from my order, what do I do?

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Returns 5

• How can I return a product?
• What is the return term?
• What are the return conditions?
• How long does it take for my return to be handled?
• What is the return policy?

Events 5

• What is the minimum age?
• What is the drugs policy?
• Can I take my medicines to an event?
• Where can I find lost items?
• Can I bring my camera?

Jobs 3

• Are there any open vacancies at Q-dance?
• Do you offer internships?
• I want to become a volunteer, is this possible?

Health & safety 1

• Celebrate safe

Account 3

• How to create an account?
• What are the benefits of creating an account?
• How can I personalize my account?