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Knowledge base
NETWORK
ABOUT
1
What is Q-dance Network?
Membership
3
Do you need a membership to access Q-dance Network?
Where can I purchase my DEDIQATED Membership?
How to cancel my Dediqated Membership?
APP
4
My DEDIQATED Membership is not showing up?
Known issues
How to broadcast via Apple Play or Chromecast?
Can I watch Q-dance Network on my PC?
QLIMAX
GENERAL
4
When will Qlimax The Reawakening take place?
What is the minimum age to enter the event?
Where does Qlimax 2022 take place?
What are the event times?
TICKETS
10
Are my tickets from 2021 still valid?
When will the ticketsales start?
How many tickets can I buy during the ticketsales?
Where can I buy a parking ticket?
Can I already personalize my tickets?
See all 10 articles
PROGRAM
2
What will be the line-up of Qlimax The Reawakening?
Will there be a livestream?
TRAVEL
7
Is it possible to partially cancel my booking?
Can I still request a refund after the 2-week deadline?
When will I receive my new transfer times?
Will the late check-out remain valid?
When will the dinner at the Qlimax hotel take place?
See all 7 articles
REFUNDS
3
How can I request a refund?
When do I receive my refund?
I would like to keep my order, do I need to take any further action?
DEFQON.1
General info
6
When will Defqon.1 2023 take place?
Where does Defqon.1 2023 take place?
How can I purchase tickets?
What is the line-up?
What is the minimum age to enter the event?
See all 6 articles
Tickets
0
Camping
0
Travel & Stay
0
Covid measures
0
X-QLUSIVE HOLLAND
Algemene informatie
0
Tickets
0
Coronavirus
Current measures
4
Do I need a COVID entry pass?
Do I need a COVID entry pass? (outside the EU)
Do I need a negative test result to enter the event(s)?
I'm traveling from abroad, do I need a certificate to visit The Netherlands?
Event postponements
2
An event is postponed, now what?
One of my group members is no longer able to attend. What will happen to my booking?
Refunds & Loyalty vouchers
3
What is a ‘loyalty voucher’?
How does the ‘loyalty voucher’ work?
Why is the Booking Protect fee not being refunded or added to my voucher value?
Merchandise measures
2
Can I still place orders because of the Coronavirus?
Is it safe to buy merchandise?
Tickets
Payments & purchases
6
What payment methods does Q-dance accept?
How does a ticketing queue work?
I received an error message during the payment process
Can I also buy tickets without a Paylogic account?
I can’t log in to my Paylogic account. What do I do?
See all 6 articles
(Pre)registration & personalisation
4
Why do I need to personalize my tickets?
Experiencing an error while personalizing?
Will there be a general ticket sale after the pre-registration phase?
Can I change the name on a ticket?
Travel
Booking
8
Can I add more people, extra nights or other extras to my booking?
I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
I’m having a problem while in order process. What should I do?
Do I need to provide you with the names of my party buddies/friends?
What does the surcharge in my booking mean?
See all 8 articles
Payments & purchases
3
Does the total booking amount need to be paid at once?
I can’t go anymore. Can I change the name of the lead passenger?
I can’t go to the event. Is it possible to cancel my booking?
Transportation
2
When will I receive my exact transfer times?
Can I cancel my method of transportation?
Check-in
1
The booking is under my name, but my friends will arrive earlier. Can they check-in?
General info
Events
5
What is the minimum age?
What is the drugs policy?
Can I take my medicines to an event?
Where can I find lost items?
Can I bring my camera?
Jobs
3
Are there any open vacancies at Q-dance?
Do you offer internships?
I want to become a volunteer, is this possible?
Health & safety
1
Celebrate safe
Free Membership
Account
2
How to create an account?
What are the benefits of creating an free Membership?
DOMINATOR
General information
0
X-Qlusive Rebelion
GENERAL
4
When will X-Qlusive Rebelion take place?
What's the minimum age for X-Qlusive Rebelion
Where does X-Qlusive Rebelion take place?
What are the event times?
TICKETS
7
When does the Ticket Sale start?
How can I purchase tickets?
When does the DEDIQATED Sale end?
How many tickets can I buy during the ticketsales?
When can I personalize my tickets?
See all 7 articles