Q-dance

ABOUT 2

• What is Q-dance Network?
• When will Q-dance Network be available?

Membership 4

• Do you need a membership to access Q-dance Network?
• From which date can I use my DEDIQATED membership?
• When can I purchase my DEDIQATED Membership?
• How to cancel my Dediqated Membership?

APP 4

• My DEDIQATED Membership is not showing up?
• Known issues
• How to broadcast via Apple Play or Chromecast?
• Can I watch Q-dance Network on my PC?

GENERAL 2

• When will Qlimax The Reawakening take place?
• What is the minimum age to enter the event?

TICKETS 1

• Where can I buy a parking ticket?

PROGRAM 0

CANCELLATION QLIMAX 2021 5

• Why is Qlimax The Reawakening cancelled?
• Will I receive a full refund of my complete travel package?
• What will happen with my ticket order?
• Can I keep my hotel reservation when I've booked a Travel & Stay package?
• When will I receive my refund?

General info 7

• When will QAPITAL take place?
• What time will the event take place?
• Are there still tickets available?
• Where can I find the line-up?
• What's the event location?

See all 7 articles

COVID measures 6

• Do I need a COVID entry pass?
• Do I need a COVID entry pass? (outside the EU)
• Do I have to wear a mouth mask?
• Are there any social distancing restrictions?
• Is there a quarantine obligation if I’m traveling from abroad?

See all 6 articles

Refund options 3

• What will happen with my order?
• I booked a hotel and/or flight myself, can I get a refund?
• Can I get my money back if I test positive?

General info 5

• When will X-Qlusive Phuture Noize take place?
• Will the X-QLUSIVE line-up remain the same?
• Are there still tickets available?
• What's the event location?
• What are the event times?

COVID measures 6

• Do I need a COVID entry pass?
• Do I need a COVID entry pass (outside the EU)
• I'm traveling from abroad, do I need a certificate to visit The Netherlands?
• Do I have to wear a mouth mask?
• Are there any social distancing restrictions?

See all 6 articles

Refund options 5

• I can't make it on the new date, what are my refund options?
• What's the refund procedure?
• Can I receive a refund of my travel package and keep my entrance tickets?
• Can I receive a refund of my entrance tickets but keep my travel package?
• I have other specific Q-dance travel questions, what do I do?

General info 6

• How do I get to DEFQON.1?
• What are the festival dates?
• Will the line-up remain the same?
• When will The Gathering take place?
• Is my 3-days weekend ticket still valid?

See all 6 articles

Primal Energy 2022 - 4-days upgrade 6

• How does the upgrade sale work?
• I didn't receive my upgrade information e-mail?
• Defqon.1 4-days: Travel & Stay information
• Can I upgrade my tickets to premium or VIP?
• Until which date can I upgrade?

See all 6 articles

Loyalty & refund options 0

Tickets 6

• When will the ticket sales start?
• How can I transfer my ticket to someone else?
• When do we receive the tickets for Defqon.1 2022?
• When do in need to personalize my tickets?
• I haven’t received an e-mail for personalization of my tickets.

See all 6 articles

Covid measures 6

• Do I need a COVID entry pass?
• Do I need a COVID entry pass? (outside the EU)
• Is there a quarantine obligation if I’m traveling from abroad?
• I'm traveling from abroad, do I need a certificate to visit The Netherlands?
• Are there any social distancing restrictions?

See all 6 articles

Travel & Stay 12

• What is the difference between the Pre-setup Tent and the Pick-up Set-up package?
• What is the difference between a Tipi Pro, Tipi Basic and a Festipi?
• Can my friends visit my accommodation?
• Is my deposit included in the package price?
• Until what time can I check-in at my accommodation?

See all 12 articles

Camping 2

• What are the check-in and check-out hours of the camping?
• Can I leave the camping and re-enter the camping?

Algemene informatie 4

• Wanneer vindt dit evenement plaats?
• Wat zijn de event tijden?
• Wat is de locatie?
• Is er een dress code?

Tickets 6

• Wanneer start de regular ticket sale?
• Hoeveel tickets kan ik kopen in de regular sale?
• Wanneer start ticketsale voor DEDIQATED Members?
• Hoeveel tickets kan ik kopen tijdens de DEDIQATED sale?
• Wat is de wishlist?

See all 6 articles

Current measures 4

• Do I need a COVID entry pass?
• Do I need a COVID entry pass? (outside the EU)
• Do I need a negative test result to enter the event(s)?
• I'm traveling from abroad, do I need a certificate to visit The Netherlands?

Event postponements 2

• An event is postponed, now what?
• One of my group members is no longer able to attend, what will happen to my booking?

Refunds 4

• What is a ‘loyalty voucher’?
• How does the ‘loyalty voucher’ work?
• I would like a refund, how does this work?
• Why is the Booking Protect fee not being refunded or added to my voucher value?

Merchandise measures 2

• Can I still place orders because of the Coronavirus?
• Is it safe to buy merchandise?

Payments & purchases 6

• What payment methods does Q-dance accept?
• How does a ticketing queue work?
• I received an error message during the payment process
• Can I also buy tickets without a Paylogic account?
• I can’t log in to my Paylogic account. What do I do?

See all 6 articles

(Pre)registration & personalisation 4

• Why do I need to personalize my tickets?
• Experiencing an error while personalizing?
• Will there be a general ticket sale after the pre-registration phase?
• Can I change the name on a ticket?

Booking 8

• Can I add more people, extra nights or other extras to my booking?
• I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
• I’m having a problem while in order process. What should I do?
• Do I need to provide you with the names of my party buddies/friends?
• What does the surcharge in my booking mean?

See all 8 articles

Payments & purchases 3

• Does the total booking amount need to be paid at once?
• I can’t go anymore. Can I change the name of the lead passenger?
• I can’t go to the event. Is it possible to cancel my booking?

Transportation 2

• When will I receive my exact transfer times?
• Can I cancel my method of transportation?

Check-in 1

• The booking is under my name, but my friends will arrive earlier. Can they check-in?

Events 5

• What is the minimum age?
• What is the drugs policy?
• Can I take my medicines to an event?
• Where can I find lost items?
• Can I bring my camera?

Jobs 3

• Are there any open vacancies at Q-dance?
• Do you offer internships?
• I want to become a volunteer, is this possible?

Health & safety 1

• Celebrate safe

Account 3

• How to create an account?
• What are the benefits of creating an free Membership?
• Can I change my email address?