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FREQUENTLY ASKED QUESTIONS
Trending
1
How can I enroll in the Ultimate Qlimax Experience give-away?
QLIMAX THE SOURCE
AUDIOVISUAL EXPERIENCE
5
How to watch Qlimax The Source on your TV?
How to prepare for Qlimax The Source?
Will there be a rebroadcast of Qlimax The Source?
Where can I find the timetable?
Photosensitive epilepsy warning
ACCESS
5
How do I access Qlimax The Source on November 28?
How do I access Qlimax The Legacy on November 28?
I'm having trouble logging in, what can I do?
Can I test my connection?
With how many devices can I watch the stream?
TICKETS
4
Do you need to buy a ticket?
I would like to watch together with friends, do we all need to buy a ticket?
Can I use my Q-dance Loyalty Voucher for Qlimax The Source purchases?
I would like to buy a ticket as a gift for a friend, is this possible?
PROGRAM
3
What is The Ritual?
What is The Afterparty?
Which artists are part of The Source?
THE ULTIMATE QLIMAX EXPERIENCE
1
How to enroll in the - Ultimate Qlimax Experience - give-away?
ABOUT
3
What is Qlimax The Source?
When will Qlimax The Source take place?
Why did you create Qlimax The Source?
DEFQON.1
Postponement
3
Why is Defqon.1 2020 postponed?
What will happen to my Defqon.1 order?
Why is Defqon.1 not being rescheduled for 2020?
Defqon.1 2021 Primal Energy
3
When will Defqon.1 Primal Energy take place in 2021?
Will Defqon.1 have the same theme in 2021?
Will Defqon.1 2021 have the same line-up as 2020?
Loyalty & refund options
2
When will I receive my ‘loyalty voucher’?
When will I receive my refund?
General info
0
Member sale
0
Travel & Stay
0
Camping
0
QAPITAL
Postponement
5
Why is QAPITAL postponed?
Why won’t QAPITAL be rescheduled in 2020?
When will QAPITAL take place in 2021?
When will the QAPITAL sale start again?
Do I still need to personalize my QAPITAL ticket(s)?
Loyalty & refund options
5
What are the QAPITAL refund options?
How does the ‘merchandise loyalty credit’ work?
I booked a hotel and/or flight myself, can I get a refund?
I bought my QAPITAL ticket via TicketSwap, will I get a refund?
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
X-QLUSIVE
Postponement
3
When will X-Qlusive Phuture Noize take place?
Will the X-QLUSIVE line-up remain the same?
When will the X-QLUSIVE sale start again?
Loyalty & refund options
1
I can't make it on the new date, can I get a refund?
Coronavirus
Event postponements
4
An event is postponed, now what?
I can’t make it on the new event date, can I get a refund?
One of my group members is no longer able to attend, what will happen to my booking?
I live in an affected area and cannot travel, can I get a refund?
Refunds
6
What is a ‘loyalty voucher’?
How does the ‘loyalty voucher’ work?
I would like a refund, how does this work?
When will I ultimately have to make a decision?
I bought a ticket through TicketSwap, will I get a refund?
See all 6 articles
Merchandise measures
2
Can I still place orders because of the Coronavirus?
Is it safe to buy merchandise?
Tickets
Payments & purchases
7
What is the maximum amount of tickets per transaction?
What payment methods does Q-dance accept?
How does a ticketing queue work?
I received an error message during the payment process
Can I also buy tickets without a Paylogic account?
See all 7 articles
(Pre)registration & personalisation
4
Why do I need to personalize my tickets?
Experiencing an error while personalizing?
Will there be a general ticket sale after the pre-registration phase?
Can I change the name on a ticket?
Travel
Booking
8
Can I add more people, extra nights or other extras to my booking?
I am trying to book an accommodation, but it appears to be unavailable. Does this mean it is sold out?
I’m having a problem while in order process. What should I do?
Do I need to provide you with the names of my party buddies/friends?
What does the surcharge in my booking mean?
See all 8 articles
Payments & purchases
3
Does the total booking amount need to be paid at once?
I can’t go anymore. Can I change the name of the lead passenger?
I can’t go to the event. Is it possible to cancel my booking?
Transportation
2
When will I receive my exact transfer times?
Can I cancel my method of transportation?
Check-in
1
The booking is under my name, but my friends will arrive earlier. Can they check-in?
Merchandise
Orders
6
What payment methods does Q-dance accept?
How can I track my package?
I did not receive a confirmation email. Now what?
I received the wrong product, what now?
I've ordered the wrong size, can I adjust this?
See all 6 articles
Delivery
7
What are the delivery times?
What are the delivery costs?
Which countries do you ship to?
Which delivery service do you use?
I'm missing an item from my order, what do I do?
See all 7 articles
Returns
5
How can I return a product?
What is the return term?
What are the return conditions?
How long does it take for my return to be handled?
What is the return policy?
General info
Events
5
What is the minimum age?
What is the drugs policy?
Can I take my medicines to an event?
Where can I find lost items?
Can I bring my camera?
Jobs
3
Are there any open vacancies at Q-dance?
Do you offer internships?
I want to become a volunteer, is this possible?
Health & safety
1
Celebrate safe
Membership
Account
3
How to create an account?
What are the benefits of creating an account?
How can I personalize my account?