If you’ve purchased a Ticket or a Hotel Package for QAPITAL: The Alpha State 2020, your order will automatically remain valid for the new date: April 3rd 2021. Plus, as a reward for your loyalty, you will receive a one-time 15 euro merchandise credit* (valid for 3 months) if you decide to keep your order in place.
To those who can’t make it on April 3rd 2021, we offer two options: a ‘loyalty voucher’ or a refund.
Deadline for submitting your preferred option is May 1st.
The ‘loyalty voucher’ holds a value equal to the amount of your initial order*, which can be used to purchase tickets & travel for all Q-dance events and a wide range of Q-dance related products. The ‘loyalty voucher’ is valid until December 31st 2021, so there will be plenty of opportunities for you to redeem it.
If you have no intention of visiting Q-dance events or purchasing any products until the end of 2021, you can request a refund. Please be aware that refunds will be processed in April 2021.
In order to finalize the postponement process all tickets for QAPITAL need to be personalized before May 1st 2020. You will receive automated reminders to complete this process.
If you wish to cancel your order but fail to personalize your tickets before May 1st 2020, your tickets will automatically become valid for the new date and cannot be cancelled anymore.