In case you cannot join us at the new date of an event, we will offer you the possibility to exchange your ticket into an ‘loyalty voucher’ or apply for a refund (processed 1 month after the new event date). You will receive a personal e-mail within a few weeks after the reschedule announcement, enabling you to select your preferred refund option within a limited time frame. It is not possible to change your refund option once the deadline has passed or you've locked in your choice.

Read more about our 'loyalty voucher' 

Read more about refunds