If you have requested a refund, we will send you a refund specification on July 1, 2020. All refunds will be processed from July 26 2021 onwards and should appear on your account within 14 days (depending on the payment method).


In accordance with the new regulation reach by various trade organizations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the Dutch Ministry of Economic Affairs and the Dutch Authority for Consumers & Markets, refunds will be processed ultimately 1 month after the new event date. Please note: our refunds exclude merchandise and/or Booking Protect fees. For more information about this regulation, please see: saveyourticket.nl