In case you haven't received a personalisation e-mail, please check if the following applies to your order:

  • Did you already personalise your tickets previously? You don't need to personalise again (and won't receive reminder e-mails) 
  • Are you the main buyer of the order? Only the main buyer is able to personalise tickets. If you are not the main buyer, please contact your friend who purchased the tickets. 

If you are sure that you are the main buyer and didn't receive a personalisation mail (and didn't personalise your tickets before), please contact Paylogic.

If you personalise your full DEFQON.1 Primal Energy order before May 20 2021 23:59 CEST, all personalised ticket holders can watch Defqon.1 at Home 2021 for free! All main buyers have been contacted by e-mail on May 5th (and will receive reminders). Not sure whether your friends can make it? After two postponements, some of your plans might have changed. Therefore we offer a free name-change (available for free until May 20 2021).

PLEASE NOTE: if you've already personalised your tickets before, you won't have to do it again!