Loyalty & refund options

What are the QAPITAL refund options?
If you’ve purchased a Ticket or a Hotel Package for QAPITAL: The Alpha State 2020, your order will automatically remain valid for the new date: April 3rd 20...
How does the ‘merchandise loyalty credit’ work?
If you choose to keep your order in place, you will receive a one-time merchandise credit of 15 euro as a reward for your loyalty. You will receive your cre...
I booked a hotel and/or flight myself, can I get a refund?
Unfortunately, it is beyond our control to assist you in obtaining alternative solutions / refunds for products purchased by companies other than our offici...
I bought my QAPITAL ticket via TicketSwap, will I get a refund?
Q-dance has an official partnership with TicketSwap. This means all tickets sold through TicketSwap have been canceled and reissued on the name of the new b...
I bought a ticket via ticket reseller X, will my ticket also be honored for the new date?
We are not able to give you any information regarding other unofficial ticket resellers such as Marktplaats, Tickets4u etc., as there is no official partner...