Refunds

What is a ‘loyalty voucher’?
A ‘loyalty voucher’ holds a value equal to the amount of your initial order, which can be used to purchase tickets & travel for all Q-dance events and a...
How does the ‘loyalty voucher’ work?
A ‘loyalty voucher’ holds a value equal to the amount of your original order plus service fees (excluding merchandise, shipment costs and/or Booking Protect...
I would like a refund, how does this work?
In accordance with the new regulation reach by various trade organizations in the cultural sector, the Dutch Ministry of Education, Culture and Science, the...
When will I ultimately have to make a decision?
You will receive an e-mail within 6 weeks after the announcement of postponement in which you can let us know which option suits you best. If we do not rece...
I bought a ticket through TicketSwap, will I get a refund?
Q-dance has a partnership with TicketSwap. This means all tickets sold through TicketSwap have been canceled and reissued on the name of the new buyer. The ...
Why is the Booking Protect fee not being refunded or added to my voucher value?
Booking Protect is a protection service, which starts immediately after you’ve placed your order. It is from this time on that if anything were to happen in...